Home / Help & FAQ
HELP & FAQ
Answers to the questions students ask most about registering, logging in, webinars and certificates.
Registering, logging in, usernames and emails.
Release dates, reminders and course materials.
Downloading certificates and finding your AAPC index number.
If you receive a “username already exists” error, your registration is already confirmed. The registration form only needs to be completed once. Attempting to register again will trigger this error message to prevent duplicate accounts. Once registered, you’ll receive updates for all newly released educational sessions. Simply log in to your student account, and from the homepage, add the new course to your dashboard once it is available.
Register once using the Education Series Registration Form to receive all future alerts and access new releases directly through your dashboard.
Use the email address you registered with as your username to log in if you cannot remember your selected username. Once logged in, go to your Student Dashboard and select Settings to find your username. If you need help resetting your password, use the Password Reset Link on the login page or contact us at edu@gebbs.com for assistance.
Usernames cannot be updated in our system. To update your email address, reach out to edu@gebbs.com for assistance.
Once you are registered for the education series, you will be automatically added to our mailing list to receive notifications for all upcoming educational offerings.
We offer quarterly on-demand webinars, each webinar granting one AHIMA CEU and one AAPC CEU. Webinars are pre-recorded, pre-approved, mobile friendly, and available in our library for one year.
Webinar reminders are sent out through email and social media before the release date to keep everyone informed about our upcoming educational sessions. The webinar will be available on the scheduled date as outlined in our marketing materials. Our team will send webinar reminders at the start of the month in which a webinar is scheduled for release. For example, a reminder for a webinar scheduled to be released on January 23rd will be sent during the first week of January. Please note that the webinar will not be available on the website until its release date, January 23rd.
On-demand webinars are accessible at 10 am EST on the scheduled release date through the Education Series Homepage.
Find handouts in the “exercise files” section beneath each video presentation.
Courses are available for one year from their release date. Download your certificate as soon as you complete a course and keep a copy on file.
Access your account’s Student Dashboard and select Download Your Certificate to download certificates for completed CEUs.
Try accessing your Student Dashboard using Google Chrome in an incognito window to download your certificate without issues.
The Index Number is at the bottom center of your downloaded CEU, distinct from the certificate number.
This program has been approved for continuing education unit(s) (CEUs) for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting of Approved CEUs from AHIMA does not constitute endorsement of the program content or its program provider.
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